Protected vs Unprotected Consumers

Why the split exists

NEPRA created two residential categories so that single-phase households running on modest consumption don't pay the same rate as heavier users. If your usage has stayed at or under 200 units in each of the last six billing cycles, you're protected.

Your DISCO re-checks this every month against your meter history — there's no application to file. Go over 200 units even once and you drop to unprotected for the following six months, regardless of how low the next month's reading is.

Finding it on the bill

Check the tariff code next to your name — A-1, A-1a, A-2 and similar. Protected accounts usually carry a tag like A-1(01)-Protected; unprotected accounts show A-1(02) or higher, and the slab rates printed on the back of the bill correspond to whichever tag you have.

Think the tag is wrong? Take your meter reading history to your DISCO's Subdivision Officer (SDO) and ask for a status review.

Why unprotected bills spike

Unprotected slabs open at a higher base rate and climb again at 100, 200, 300, 400, 500, 600, and 700 units. One 250-unit summer month is enough to bump a household out of protected status for the rest of the year — and the bill jumps even in a month where usage actually falls.

Add FPA (Fuel Price Adjustment) on top and the total can look alarming. We cover that charge on its own in the FPA guide.

Frequently asked questions